Warranty and After Sales Support

Ready to Mow

Petrol Lawnmowers, Garden Tractors, Garden Riders and Garden Care products are delivered to your door assembled and prepared by a local official Mountfield authorised dealer. This service includes:

  • Full assembly;
  • A Pre-delivery Inspection;
  • Fuelling (petrol lawnmowers);
  • Full manufacturer's warranty;
  • Demonstration, if required.

Delivery is normally within 7 working days. This service is available for Mainland GB only. Ready to Mow delivery is only available on selected products.

 

Delivery Direct from Mountfield

Petrol lawnmowers delivered direct from Mountfield will include:

  • Pre-delivery Inspection;
  • Oil;
  • Full back up of local service dealer;
  • Full manufacturer's warranty;
  • Fully trackable delivery

Mains Electric Products, Cordless Products under 100Wh or Accessories are home assembly items.

All orders received before 3.00pm Monday-Thursday and before 2.00pm on Friday will be despatched for next working day delivery. We will endeavour to deliver your order on the next working day, however, please allow up to three working days as this service is not guaranteed. The cost for this service is £7.99 for selected locations, additional charges apply for some parts of Scotland*, Scottish Islands* Isles of Scilly, Isle of Wight and the Isle of Man* (*postcodes that incur additional charges are listed at the bottom of this document). Unfortunately, we do not currently deliver to Northern Ireland

Please note that the charge is a basket charge and the highest delivery charge will always apply in a multiple purchase scenario. Delivery of an order shall be complete when we (or our third-party sub-contractors or distributors) deliver the product to the address you provided, and the product will be your responsibility from that time. Title to products purchased will pass to you on delivery, provided we have received payment in full for the products.


72 Hour Delivery 

All Cordless Products or lithium-Ion batteries over 100 Wh are not available for next day delivery and will be delivered via a specialist courier with a 72-hour delivery lead direct from Mountfield. These products will include:

  • Full back up of local service dealer;
  • Full manufacturer's warranty;


Spare Parts 

Spare Parts delivered direct from Mountfield will include:

  • Fully trackable delivery by DPD an hour predicted delivery window;

All orders received before 3.00pm Monday-Thursday and before 2.00pm on Friday will be despatched for next working day delivery. We will endeavour to deliver your order on the next working day, however, please allow up to three working days as this service is not guaranteed. The cost for this service is £5.99, for selected locations, additional charges apply for some parts of Scotland*, Scottish Islands* Isles of Scilly, Isle of Wight and the Isle of Man* (*postcodes that incur additional charges are listed at the bottom of this document). Unfortunately, we do not currently deliver to Northern Ireland.


Scottish Highlands & Isle of Man

We offer a 3-5 working day delivery service to the Scottish Highlands* & Isle of Man* for an additional cost; this can vary depending on the item, please check the rate in your shopping basket.

All orders received before 3.00pm Monday-Thursday will be despatched the same working day. Orders placed before 2.00pm on Friday will be despatched the same working day. Please note Cordless products and Lithium-Ion batteries have longer delivery times.


Scottish Islands

We offer a 2-5 working day delivery service to the Scottish Islands* for an additional cost; this can vary depending on the item so please check the rate on your shopping basket.

All orders received before 3.00pm Monday-Thursday will be despatched the same working day. Orders placed before 2.00pm on Friday will be despatched the same working day. Please note Cordless products and Lithium-Ion batteries have longer delivery times.


Free Delivery Promotions

We may choose to promote FREE delivery of specific products to selected locations using a unique code advertised on our website and through print media. Free delivery will NOT apply to Northern Ireland some parts of Scotland*, Scottish Islands* Isles of Scilly, Isle of Wight and the Isle of Man* (*postcodes that are excluded from this FREE delivery offer and incur additional charges are listed below).

 

*Postcodes
Scottish Highlands: AB36-38, AB55-56, FK17-21, IV1-39, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50
Scottish Islands: HS1-9, IV40-51, IV55-56, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3
Isles of Scilly: TR21-25
Isle of Wight: PO30-41
Isle of Mann: IM

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